FAQ — Bella Vista and Casa Pacis

Warranties, Assurances, Representations

In a vacation home with as many amenities as Casa Pacis and Bella Vista offer, such as dish washer, clothes washer, dryer, microwave, hot tub, refrigerator with ice maker, TV, stereo system, wireless Internet, gas grill, etc. etc., it can happen that any one of these appliances or devices can experience an accidental breakdown or lack of basic supply (such as matches to light the fire log or washing detergent). In such a circumstance, we will do what is reasonably possible to repair the defect immediately after we hear about it. However, the immediate availability of qualified service personnel cannot be guaranteed, and it may happen that the problem cannot reasonably be fixed during the duration of the guests’ rental period.

It can also happen that problems with the water or electricity supply or Internet service arise which are entirely out of our control. We do not guarantee that all amenities and/or utilities will function to our guests’ expectations during the entire duration of your stay, and we will not offer any refunds of rents due to such unexpected service interruptions or device breakdowns or shortcomings.

Furthermore, we have, in our communication leading to this rental, represented all amenities fairly and accurately and will not offer compensation or refund of rents paid in any form or amount, if certain ameneties are not to your liking or expectations. However, in the rare event that our hot tub is not operable, and our hot tub service contractor cannot fix the problem within a reasonable time, we may refund the $40 hot tub fee that was included in the rental amount.

Please check here for a battery system available during long power interruptions.

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