FAQ — Casa de Luz - Alegria - Amor

Cancellation Policy

The time factor is critical in short-term rentals, and your reservation will hold this rental off the market for a period of time. 

If you cancel a reservation done through an agency like Airbnb, their cancellation policy prevails.

If you cancel a reservation made through this website or us personally, we can be much more lenient and personable. In general, the required Deposit is not refundable. If you cancel your reservation within 30 days of your check-in date, the entire paid rental Balance will be forfeited, but the Deposit will be refunded. If you shorten your stay after check-in, there will be no refund of rents paid, or payable, for canceled nights. As a courtesy to our renting guests, in the event of a cancellation or early departure, we will work to find a tenant to occupy the vacated time reserved. If we are able to find a suitable tenant, we will refund the amounts you paid for those days of your rental period that were re-rented, less a US$50 service fee. The earlier you warn us that you may need to cancel, the better the chances of re-renting and refund. Furthermore, we will certainly work with you in the event that your cancellation is due to serious illness or other serious circumstances. THESE ARE EXCEPTIONS TO OUR POLICY TO BE EXERCISED AT THE OUR DISCRETION.

You agree to assume responsibility for transportation to Abadiania. Inconvenience caused by weather, disruption of utilities, taxi service, or road or air traffic conditions do not invalidate this Rental Agreement, nor will they be subject to financial compensation.

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